Unable to create temporary library directory (is /tmp full?)
When attempting to update a computer running AIX the following error is seen: "Unable to create temporary library directory (is /tmp full?)"
View ArticleSAV for Linux / Unix : IIS WebCID update troubleshooting
Security settings in IIS may prevent SAV for Linux / Unix clients updating
View ArticleThe count of users under 'Account' - 'Administration' is not correct
The number of users as listed under "Usage" appears to be out of date.
View ArticleAutomatically created users and Cloud licences
The number of licenced users as shown under 'Account' > 'Administration' is based on the number of users under the Computers report.
View ArticleSophos SafeGuard products - Cross compatibility, upgrade and SQL Server support
This article lists cross compatibility, upgrade and SQL Server support for Sophos SafeGuard products.
View ArticleUTM: AD SSO backend groups do not match as expected
This article explains how to resolve issues with backend groups not matching as expected on the UTM Web Proxy.
View ArticleComputer status icons seen in Enterprise Console during deployment
During deployment the icon next to the computer name of the computer in the console changes to indicate what is happening behind the scenes.
View ArticleThe Savscand process reaches 100% CPU following an IDE release on March 18th...
On the 18th of March at 22:54 UTC SophosLabs released an IDE which included an identity which caused some systems to experience high CPU loads. The first report was received on the 19th of March at...
View ArticleAutomatically created Sophos Cloud users with no details
Users with no details have been automatically created due to clients registering with no logged on user.
View ArticleHow to use Browser Authentication in Standard Mode
This article provides an overview of the new Option to use the Browser Authentication with the Web Protection in Standard Mode.
View ArticleHow to publish the Android client package without using Google Play Store
By default the method used to deploy the Android client is to link to the Google Play Store. This article describes how to deploy the client from your own server.
View ArticleOne or more Sophos Update Managers (SUMs) not running the latest version
One or more Sophos Update Managers (SUM) have not updated to version 1.5.1.
View ArticleProcedure - Ensure compatibility between SUM and UTM
This article describes the revised procedure handling the product versions since SUM 4.2 and UTM 9.2.
View ArticleThe SafeGuard Credential Provider tile is not available on systems with a...
The OmniPass software installs a Credential Provider Filter called „OmnipassCredProv“ that hides the SafeGuard Credential Provider. Deactivate the OmniPass Credential Provider filter to enable the...
View ArticleSafeGuard Device Encryption - tested hardware list
This knowledge base article provides an overview of hardware that has been tested with SafeGuard Device Encryption.
View ArticleSophos Anti-Virus for Linux/Unix: how to install
How to install Sophos Anti-Virus version 7 for Linux and Unix platforms
View ArticlePossible interactions between 3rd party products and the Web Protection...
Possible interaction between 3rd party products and the Web Protection feature in Endpoint Protection 10.x
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