Error communicating with server at activation - Server error: 500
Server error: 500 when activating your Sophos Cloud account.
View ArticleNetwork Access Control Manager login do not complete and the page refreshes...
The NAC login page is loops back to the login page on each login attempt
View ArticleSophos NAC Data Feeds: Authentication Changes Commencing September 2011
From September 2011, a critical update has been made to this data feed which requires a new feed to be supplied from a new location. This article describes the change you will need to make.
View ArticleAdding a profile to a policy more than once masks newly supported operating...
Adding a profile to a policy more than once and then upgrading masks newly supported operating systems and causes Event Log errors.
View ArticleSophos NAC: Messages not displayed or remediation actions not performed on...
Messages are not being displayed or remediation actions are not being performed on the endpoint.
View ArticleEnabling remote access to a SQL Server instance
Enabling the TCP/IP protocol on a SQL instance
View ArticleUnable to install Database - A custom action failed
Landing page for console installation error: "Unable to install Database - A custom action failed"
View ArticleSophos NAC: Re-install of NAC after a NAC uninstall and a SQL server...
Re-installation of Sophos NAC after a NAC uninstall and a SQL server uninstall produces a SQL error that causes the re-installation to fail.
View ArticleSophos NAC: Compliance Agent displays policy retrieval or reporting errors
The Compliance Agent displays policy retrieval or reporting errors.
View ArticleSophos NAC: When installing Sophos NAC, receive "Error binding to the group...
When installing Sophos NAC, receive "Error binding to the group iis_wpg on 127.0.0.1; -2147024843".
View ArticleThe SophosNAC account could not be created or added to the administrators group
Installing the Sophos NAC Application server errors with 'The SophosNAC account could not be created or added to the administrators group'
View ArticleHow to enable logging for a NAC Application Server Installation
How to obtain installation logs for Sophos NAC installation
View ArticleAn attempt was made to load a program with an incorrect format
The application event log on the NAC server shows 'An attempt was made to load a program with an incorrect format'
View ArticleThe installation of Sophos Anti-Virus has failed (0x8000ffff) -...
MSXML has become unregistered and this prevents the installation of Sophos Anti-Virus. It may also prevent the installation of other
View ArticlePureMessage store scanning has encountered an application error (details:...
This error is logged during scanning of the Exchange Information Store by PureMessage version 4.
View ArticleSophos Diagnostic Utility (SDU): how to download and install
This article describes how to install the Sophos Diagnostic Utility (SDU) and provides a link to information on how use the tool and send the results to Sophos Technical Support.
View ArticleSophos Enterprise Console Install "Unable to install Sophos Update Manager...
When performing an upgrade of the Sophos Enterprise Console the following error occurs "Unable to install Sophos Update Manager the msi terminated unexpectedly"
View ArticleSophos NAC 3.9.40 , installation fails with error 'Failed to start SQL Server...
Following the installation of Enterprise Console 5.2, when you attempt to install Sophos NAC 3.9.40 , installation fails with the message: Failed to start SQL Server Service ([path]\Script...
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