SafeGuard Enterprise Device Encryption: USB Token/Smartcard Reader or...
SafeGuard Enterprise Device Encryption: USB Token/Smartcard Reader or Fingerprint Reader not working on certain Lenovo models
View ArticleSafeGuard Enterprise - Sophos releases patch for potential vulnerabilty in...
Sophos has released a patch for a potential vulnerabilty. It is recommended that you apply this patch as soon as possible.
View ArticleError message 'Could not verify the signature of the license file' when...
License.xml cannot be added to Management Center or Policy Editor when xml formatting got corrupted, "Could not verify the signature of the license file"
View ArticleSGN AD Synchronization Script fails
SGN AD Synchronization Script fails with error code Authentication: -6
View ArticleHow to configure specific MIME types for a Web CID in IIS 7.0/8.0
This article covers which MIME types you will need to add on your IIS server to allow endpoints to update from your IIS HTTP source.
View ArticleLinux and Unix endpoints fail a major update from a Internet Information...
A major update fails on a Linux/Unix endpoint acquiring updates from an IIS 7.x based WebCID, the resulting error states 'no such file', browsing to the URL directly generates a HTTP 404.8 error with...
View ArticleWindows Recovery Environment (WinRE) is unable to access the disk on...
The document describes a procedure to prevent BCD errors from occuring on encrypted harddisks
View ArticleConfiguring Sophos Update Manager to check/update during a specific window of...
This article explains how to change your SUM so that virus engine version and SUM versions are only checked for/updated in a specific window of time during the day while leaving threat detection data...
View ArticleWeb browser crashes intermittently - swi_filter.dll the faulting module
Your web browser crashes when running 10.3.5.
View ArticleDelay in computer start-up caused by Sophos Management Communication System
3-5 minute delay in start-up due to the Sophos MCS Client service. The message: "MCS Client service hung or starting" is also seen in the event log.
View ArticleCollecting samples blocked by on-access scanning
This method can be used for collecting samples of files otherwise blocked by on-access scanning, for example 'Mal/' files. You can then submit the file to SophosLabs for further analysis.
View ArticleSophos Endpoint Lifecycle Policy commencing July 2013
This article describes the endpoint replacement program provided by Sophos, and provides a timeline for endpoint availability and upgrade for the coming period.
View ArticleSophos Endpoint for Windows, v 10.0 and previous, lifecycle policy
Sophos Endpoint for Windows, v 10.0 and previous lifecycle policy
View ArticleEndpoint fixed versions and subscriptions - additional information
Endpoint fixed versions and subscriptions - additional information
View ArticleError 1704 - An installation for is currently suspended
Error 1704 seen when attempting to perform installation
View ArticleConfiguring Microsoft Internet Information Services for endpoint updating
Setting up a 'Web CID' (Central Installation Directory) to enable endpoints to update using HTTP.
View ArticleSophosAutoupdate continuously crashes in Sophos Anti-Virus for Mac version 9.0.7
Customers find that their endpoints are out of date, and that SophosAutoupdate is continuously crashing.
View ArticleError communicating with server - Server error: 500
Server error: 500 when activating you Sophos Cloud account.
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