Error -17 occurs when sending a text message to an iPad
This article explains how to successfully send text messages to an iPad.
View ArticleManually starting the Sophos Mobile Control service fails with an error message
This article describes an issue where the Sophos Mobile Control service could not be started as it fails with the error message 'The SMCSVC service on Local Computer started and then stopped. Some...
View ArticleError message "Your account is locked" during login at the Sophos Mobile...
This article explains what to do in order to get the affected account working again
View ArticleEML files written to the root of the system drive on Exchange 2013 Client...
When PureMessage is installed on an Exchange 2013 Client Access (CAS) Server, EML files are written to the root of the system drive, by default this is C:\
View ArticleAdvisory -- Sophos Email Appliance: Threat definition data failing to update,...
On November 6, 2014, the Sophos Email Appliance started generating alerts to customers about a failure to pull data updates.
View ArticleCalendar of release dates for forthcoming versions of Sophos Anti-Virus
This article lists the proposed release version numbers of Sophos Anti-Virus for the coming six month period.
View ArticleSafeGuard Enterprise Client installation stops with error 5014 (SGN#1452)
Installation of SafeGuard Enterprise client fails with error 5014 (SGN#1452) if the POACFG parameter used in the msiexec call points to a relative path instead of an absolute path. Change the path to...
View ArticleSophos Update Manager (SUM) - release dates for forthcoming versions
This article lists the proposed release version numbers of SUM for the coming six month period.
View Article'Setup was unable to configure the default anti-virus settings in Microsoft...
You see this error while attempting to install Sophos for Microsoft SharePoint onto a SharePoint server.
View ArticleNTP doesn't exist in the loaded adapters list warning in the MCS Agent log
A number of warning messages are observed in the Sophos Agent Log
View ArticleThe number of users or groups that can be assigned to a Sophos Cloud policy...
There is a limit of 25 users or groups that be assigned to a given cloud policy
View ArticlePatch Event Viewer : Patch updates status is 'Not downloaded' or 'Out of date'
How to resolve issues for 'Not downloaded' and 'Out of date' Patch updates status in the Patch event viewer
View ArticleFingerprint logon at the OS on BitLocker encrypted client
When using fingerprint authentication on a client that is encrypted with BitLocker (non - Lenovo clients) the SafeGuard Authentication Application appears after logon to the operating system.
View ArticleHow categorization of websites works in Sophos UTM
This article explains how categorization of websites works in Sophos UTM.
View ArticleSophos Cloud Version 3 Beta Frequently Asked Questions (FAQ)
FAQ for Sophos Cloud Version 3 Beta
View ArticleRequirements for the Sophos Mobile Control iOS app to support automatic sync...
This article describes the required settings on an iOS 7.1. device to successfully support the automatic synchronization and the location request which can be done by the Sophos Mobile Control app
View ArticleDeploying a VPN profile to an iOS device hangs at the status 'Notified'
This article describes an issue with Sophos Mobile Control 3.5 which occurs during deployment of a VPN profile to iOS devices.
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