Useful tips for reading the ALUpdate.log file to begin troubleshooting...
Understanding ALUpdate.log files when dealing with updating problems
View ArticleModifying the default log file rotation for Sophos Management Communication...
How to change the maximum number and size of the MCS log files.
View ArticleTimeout on generating PDF files
This article gives a number of reasons why you may receive a timeout message when generating a PDF and what to do.
View ArticleHow to resolve 'Malware not cleaned up' alerts in Sophos Cloud
This article explains what to do next if there are alerts in the SophosCloud dashboard or you receive emails regarding 'Malware not cleaned up'.
View ArticleTroubleshooting Sophos Management Communication issues managed by Sophos Cloud
Troubleshooting Sophos Management Communication issues managed by Sophos Cloud
View ArticleIP addresses and host names of the Sophos Mobile Control as a Service...
This article lists the IP addresses and host names of the Sophos Mobile Control as a Service environment which might be required for firewall configuration if a customer wants to connect his LDAP...
View ArticleConfiguring the logging level of Sophos Management Communication System
How to set a custom logging level in MCS.
View ArticleFrequently asked questions on SophServ, the customer case management portal
SophServ is a portal that allows direct access to your support cases. You can view/update existing cases and create new cases.
View ArticleChecking a Windows user account
Windows user accounts on Windows can be either domain accounts, or local accounts. Only local accounts are available on Windows XP Home.
View ArticleSophos credentials: usernames and passwords for Sophos customers
Ensure that you supply the correct credentials (username and password) for our products. If you do not have a licence, visit our product pages to download evaluation versions of our software. You will...
View ArticleUser Access Control in Windows
How to disable and enable UAC (User Access Control) in Windows Vista and Windows Server 2008
View ArticleRelease Notes for Endpoint Protection 10 and Enterprise Console 5.x
This article contains links to Release notes for Endpoint Protection 10 and Enterprise Console 5.0
View ArticlePing to a computer fails because echo request option is disabled
This article explains how to able the echo request option so that you can ping a computer on your domain.
View ArticleMandiant APT1 (Comment Crew) threat response
Sophos has seen instances of spear phish attacks using malware components mentioned in the Mandiant report dating back several years.
View ArticleSophos Update Manager (SUM) 1.5.3
This article provides information on the upcoming Sophos Update Manager (SUM) 1.5.3 release.
View ArticleFrequently asked questions on the Microsoft application DebugView.exe
Use DebugView to capture trace/debug information on screen and save to a log file.
View ArticleChanges to Sophos's conventions for naming threats
As an ongoing improvement to threat detection, SophosLabs are introducing an additional threat-name prefix: C2/. This article addresses some frequently asked questions.
View ArticleSafeGuard LAN Crypt Client: How to hide the explorer context menu extension
SafeGuard LAN Crypt Client - How do I hide the explorer context menu extension (right mouse click on encrypted file) of SafeGuard LAN Crypt client?
View ArticleSafeGuard LAN Crypt Client: What are the EFS Decrypt Files settings in the...
SafeGuard LAN Crypt Client - EFS Decrypt Files
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