How to troubleshoot issues with joining the UTM to an Active Directory domain
This article describes how to fix common issues seen when joining an Active Directory domain.
View ArticleSafeGuard Enterprise: How to enable BitLocker To Go
BitLocker To Go stops working following the installation of SafeGuard Enterprise.
View ArticleHow to troubleshoot connection issues between UTM and SMC
This article provides the relevant troubleshooting steps in case the connection test between a UTM and a SMC server fails.
View ArticleHow to see what files are being scanned by the on-access scanner on OS X
This ability is made possible using bash and dtrace commands.
View ArticleWhat's new in Sophos Mobile Control 4.0 Samsung SAFE Plugin?
What's new in Sophos Mobile Control 4.0 Samsung SAFE Plugin?
View ArticleSafeGuard Device Encryption: Incompatibilities with SSD cache drives...
After installation of SafeGuard Enterprise Device Encryption, the Power-On Authentication (POA) initialization takes very long on hardware with SSD cache drive (e.g. HP Envy Pro, SSHD 4)
View ArticleSafeGuard Device Encryption and hybrid drives (dual-drive hybrid systems and...
While using SafeGuard Enterprise Device Encryption on dual-drive hybrid systems can lead to slow Power-on Authentication boot times or even corruption of the SafeGuard Local Cache data structure, using...
View ArticleDevice cannot be deleted using Sophos Mobile Control web console
This article describes an issue regarding the deletion of a device. Removing the device fails with the message "An error occurred. The administrators have been notified".
View ArticleSophos Mobile Security cannot be installed on Android 2.3.6 device via Google...
This article describes an issue where Sophos Mobile Security cannot be installed on Android 2.3.6 device even though Google Play lists Android 2.3.3 as minimum requirement. An error message is shown...
View ArticleMessage "This customer account is locked." shown after entering credentials...
This article describes an issue where the log in to the Sophos Mobile Control web console is not possible for a customer. The error message "This customer account is locked." is shown.
View ArticleSophos Mobile Control: Warning "The topic of the new certificate does not...
This article describes the reason for the warning message "The topic of the new certificate does not correspond to the old one." which is shown after you have renewed an APNS certificate and try to...
View ArticleUSN Change Journal And Sophos
Backups/Indexing that use the Windows Change Journal (USN) can have problems.
View ArticleSophos Mobile Control: Supported features and system requirements
Sophos Mobile Control: Supported features and system requirements
View ArticleSophos Mobile Control - How to deny mail access for the built-in Android...
This article describes how to deny the email access for the built-in email client on Android devices e.g. if you want to use only the Touchdown mail client within your company.
View ArticleDisable the synchronization of the Android system apps
This article explains how to disable the synchronization of the system application which are already pre-installed on an Android device
View ArticlePushing VPN profiles to Sophos Mobile Control server does not work
This article describes an issue regarding the exchange of VPN information between the Sophos UTM and Sophos Mobile Control server
View ArticlePassword prompt does not appear on iOS device after deploying email...
This article describes an iOS related issue where the password prompt for email accounts does not appear after the configuration was deployed via Sophos Mobile Control.
View ArticleEffects when deactivating the "Advanced license" for a Sophos Mobile Control...
This article describes the effects on devices and the Sophos Mobile Control web console when removing the "Advanced license" from a Sophos Mobile Control customer
View ArticleHow To Update a License in Sophos Mobile Control
How To Update a License in Sophos Mobile Control (SMC)
View ArticleError "-50 C2DM notification failed" when trying to send a task to an Android...
This article describes an issue where sending a task to an Android device fails with the error message "-50 C2DM notification failed"
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