Sophos knowledgebase articles

This article provides a comparison of feature/component protection for different platforms from the point of view of Enterprise Console policies as not all policies shown in the Enterprise Console are for all platforms (operating systems).

The article explains how to retrieve information about Sophos Disk Encryption endpoints that do not have a Recovery Key stored in the database and steps to resolve the situation.

The article explains how to check if the machine uses GPT or Dynamic disks. SafeGuard Enterprise Device Encryption module cannot be installed on Dynamic and GPT disks.

With Sophos Anti-Virus 9.5.1 on Linux installed, an unexpected error occurs when attempting to mount a drive when the root device (The device mounted at /) is not of the /dev/hd[a-z] or /dev/ed[a-z]. format. To resolve the issue you will need to disable boot sector scanning on mount and un-mount.

Sophos Mobile Control (SMC) with Android, blocking the mail traffic of one device will block the traffic of another device of that user. The device you wanted to block the traffic for will not be blocked.

The start-up of the SafeGuard Enterprise Power On Authentication (POA) stops with a 'Page Fault' message

When managing large numbers of workstations (endpoints) from a single management server, you may need to increase the number of ephemeral ports that Windows can assign.

The status of Local Self Help (active/inactive) for each SafeGuard Enterprise Client / User is not stored centrally in the SafeGuard Database and can therefore not be verified directly. The Knowledge Base Article contains a SQL query to identify which SafeGuard Client / User reported the activation of Local Self Help.

When attempting to save a decrypted .docx file or any other Office 2007 file after editing it on a portable device, the save operation stops with an exception.

During the Challenge/Response procedure for a SafeGuard Enterprise Standalone Client (when loading the BAK file) "Error: Invalid BAK file" is displayed.

Installation of SafeGuard Enterprise stops but no error message is displayed.

An Application error is seen when the password contains special characters

Pre-requisites for promoting a User to become an MSO

This article describes what you must do to enable USB keyboard support

How to free up licenses in the SafeGuard Enterprise Management Center.

During the upgrade or uninstall of a SafeGuard Enterprise client, the setup fails with error message 25300: "Error 25300 The Sophos SafeGuard Local Cache is corrupt. Please restart this machine in any case before you start the installation again!". The Article explains how to solve this issue.

This article describes how to verify or change the Active Directory logon credentials that are used for the Active Directory LDAP connection.

how to install or upgrade to SafeGuard 6.10

This article describes how to access BitLocker encrypted drive(s) by booting up the machine from windows installation media. The required BitLocker recovery key can be obtained from the SafeGuard Management Center.

Changing the passphrase of locally created keys is not possible.

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